Frequently asked questions
Yes, registration is compulsory as we need to validate and track every user actions individually in future need. you will automatically become the participant of the cumulative discount program and the referral program.
You should choose the exchange direction and fill in an exchange order. Click Exchange button and follow the instructions available on the confirmation panel of the exchange request. If you have any questions during the exchange process, please, contact the operator via online help.
While making an order you will receive careful instructions explaining what kind of payment purpose should be specified when making a payment. If this note is not specified, we reserve the right to return the amount to the requisite details you specified in the order. The procedure can take up to 6 days. All fees are charged are laid on the client.
Yes. We have a pretty clear and transparent affiliate program which can bring you 25% of our earnings for the exchanges of the users you quoted. The renumeration payment can be accomplished from 1 PM USD. You can monitor the operations of your referrals within your online account. You will find the detailed information after the registration in your Personal Account.
While making any exchange, the registered user already participates in the formation of his/her cumulative discount. After reaching any of the stages of our Loyalty program, You get a coefficient applied to the formation of the favorable exchange rate working for you under the every exchange thereafter. That means that every your exchange is now discounted. You can find the detailed information after the registration in your Personal Account.
Bitcoin exchange operations occur only after receiving at least 1 confirmation from the system. Ethereum exchange ones occur only after receiving at least 2 confirmations from the system.
If you have already came across the order you are not able to cancel the exchange. You can make a reverse exchange operation but in this case all fees are covered by the cutomer.
Unfortunately, can’t refund your funds. The only thing that we can do is to provide the requisite details where the funds were forwarded. Be careful while entering data!
We do not make exchanges via Skype, phone, mail or other means of communication. Any exchange on our service is made according to the strict procedure of preparing an order on the website. All the contacts regdrding the orders go via online help chat room.
Yes, it is possible. You need to contact the operator via the online help and discuss the details of the exchange within the working hours. We will try to provide our reserves with the necessary means for your operation. You can also leave a request on the site to monitor the reserve. A notification will be sent to your e-mail as soon as we have the amount needed.